1. General provisions.
These General Terms and Conditions are in force between the company "VISSONI LEATHER ACCESSORIES" EOOD, UIC 207551773, with headquarters and address of management: Sofia, Buxton Residential Complex, 1 Tsarigradsko shose Str. "Belmeken" No 3, hereinafter referred to as SUPPLIER, on the one hand and on the other - the person who has agreed to these \\\\\\\"General Terms and Conditions\\", hereinafter referred to as the USER, in connection with the application and purchase of the goods offered through the http://www.vissoni.eu e-shop.
The General Terms and Conditions of this site are pre-established by the PROVIDER rules that USERS site visitors must comply with if they want to use the information or services that the PROVIDER offers.
By clicking on the respective symbol located on the website "I agree with the terms and conditions", it is considered that you accept or agree with the Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA) as well as with the other regulations in force in the Republic of Bulgaria. If you do not agree with these Terms and Conditions, Please do not continue using the site: www.vissoni.eu
2. Concepts and definitions.
For the purposes of these General Terms and Conditions, the terms and expressions used therein shall have the following meanings:
3. Protection of personal data.
"VISSONI LEATHER ACCESSORIES" EOOD is responsible for the protection of personal data. Detailed information on the collection, processing and use of your personal data can be found in the published Privacy Policy https://vissoni.eu/menu.php?m_id=39
1. The Provider shall take due care and be responsible for the protection of the information about the Client that has become known to him on the occasion of the registration - subject to these General Terms and Conditions, except in cases of force majeure, accidental event or malicious actions of third parties.
2. In the registration form filled in by the Client upon registration, the Provider indicates the mandatory or voluntary nature of the provision of the data and the consequences of refusal to provide them. By agreeing to these General Terms and Conditions, the Client agrees that the information about him or her will be processed in the order provided therein.
3. The restrictions under item 1 shall not apply in the event that the Client or persons under its control have committed malicious actions within the meaning of these General Terms and Conditions or have violated the rights or legitimate interests of third parties. In this case, the Provider has the right to provide the personal information about the Client to the relevant state authorities competent under the current legislation.
4. The Supplier collects and uses the information about the Client solely for the purposes provided for in these General Terms and Conditions. The described purposes for which the information is used are not exhaustively listed and do not give rise to obligations for the Provider.
5. By accepting these General Terms and Conditions, the Client agrees to the processing of his or her personal data for the purposes of a distance sales contract.
6. The Provider undertakes not to disclose any personal formation about the Client and not to provide the collected information to third parties - state authorities, companies, individuals and others, unless:
has received the explicit consent of the Client upon registration or at a later time;
o the information is requested by state bodies or officials who, according to the current legislation, are authorized to request and collect such information in compliance with the statutory procedures;
o other cases specified in the law.
7. The Client agrees that some of the Supplier′s employees, depending on their obligations, have access to the following information: email address, IP addresses, etc., but may not disclose / distribute them, except in the cases provided for in these General Terms and Conditions and / or with the explicit consent of the Client.
4. Terms of use of the e-shop.
1. This e-commerce website offers goods (items) for purchase by end usеrs. Users may use the information published on the site only for personal non-commercial use. The content of the site is not allowed to be changed, copied, distributed, transferred or manipulated in any other way.
2. In order to shop from the e-shop, registration with a pаssword and e-mail is required. Registration is completely free of charge and is done by filling in the registration form. Upon registration, the User must provide an e-mail and pаssword, full name and delivery addresses.
3. Data of the User – three names, region, city, postal code, address for delivery of goods, address for correspondence, contact phone, current e-mail, which data Users voluntarily and voluntarily provide upon registration. These data of the User necessary for the conclusion of a valid Distance Sale Agreement and can be handed over to a courier and delivery of the selected goods can be made.
4. The Provider stores, does not distribute or use any personal information collected on the site, including personal data or lists of e-mail addresses. Any information given on the site will be kept and will not be used in a way for which the User has not given consent.
5. The Supplier shall publish on the site a description of the main characteristics and image of each product, its sale price, additional information aimed at supporting the rights of informed choice in the purchase of the product, as well as any other information that the Supplier is obliged, according to the Bulgarian legislation, to provide to the User in due time before purchasing the goods. Information about them is provided upon completion of the order.
6. The Supplier has the right to change prices, quantities, method of payment and delivery, as well as the design and technology of the site. The Supplier has the right to suspend or delete the information about a product or a category at its own discretion. The usеr should monitor independently on the site for the changes made. In the event that a change is required in relation to an order already made and the change affects significant parameters of it, such as price, product, delivery time, representative of the Supplier contacts the User to notify him of the change and to receive information whether the User wishes to purchase the goods under the changed conditions.
5. Rights and Claims to the Consumer.
5.1. The User undertakes:
5.2. The User has the right to:
5.3. In case of non-compliance with the obligations of the User, the Provider has the right to immediately and without prior notice suspend the access of the User and third parties to his / her profile, as well as the right to compensation for all damages and lost profits that are a direct and immediate consequence of the User′s failure to fulfill the obligations under the preceding paragraph. In these cases, the Provider has the right to approach the competent state authorities to establish the the relevant breach.
6. Registration. Newsletter.
1. In order to receive the right to make valid orders for the purchase of the goods offered on this site, the User must fill in the electronic registration form located on the Internet address of the site.
1.1. When filling in the electronic registration form, the User is obliged to provide the required and correct data, as well as to update them
1.2. The usеr guarantees that the data he provides during the registration process are true, complete and accurate and in case of change of the latter will update them in a timely manner.
1.3. In the event that the User provides false data or no changes have been reflected in the period under the preceding paragraph, the Provider has the right to suspend immediately and without notice the maintenance and access of the User to his account.
1.4. The usеr can freely correct the information entered by him in the registration form.
2. By the act of registration, the User expresses "online" agreement with these "General Terms and Conditions ", which is considered to be bound by their clauses. From the moment the User is bound by the clauses of these General Terms and Conditions, the opportunity arises for him to make valid orders for the purchase of the goods offered through this site.
3. By the act of registration and acceptance of these "General Terms and Conditions", the User agrees to receive electronic correspondence, newsletter, messages regarding orders of goods and confirmations of change of his data, as well as to receive advertising messages and information about promotions by e-mail, SMS and any electronic way.
4. The User may refuse to receive brochures and / or notifications on his e-mail and mobile phone at any time using a specially made Internet connection, or contact the Provider at the e-mail / phone address specified on the website with an explicit request for non-receipt of brochures and / or notifications.
5. If, after a refusal to receive brochures and / or notifications, the User places an order, it is considered that he has again agreed to receive brochures and / or notifications.
6. The supplier shall include in the brochures and/or notifications only advertising information relating to goods sold in the store.
7. Placing orders.
7.1. The usеr receives access to the form for placing orders for the purchase of the goods offered, after entering a valid e-mail address and pаssword at the relevant places on the website and pressing the virtual button "LOGIN".
7.2. Ways of ordering:
Orders can be placed online on our website or by purchasing directly from stores.
2.1. Online orders - with this option you must register as a "User". The registered usеr has a personal account (account) through which he can track his orders, left comments, desired products, etc.
2.2. Purchase from a store - you can buy the products, of course and directly from the stores located in:
G. Sofia, bul. 77 Patriarch Evtimiy Str.,
G. Varna, ul. "Knyaz Boris I" No 40.
The products and services displayed on the SITE constitute our offer, and your ORDER will be accepted by us as a contract offer.
By placing an order on the SITE, you confirm that you agree with the form of communication (phone or e-mail) through which we execute orders on the SITE.
If we confirm the execution of an order, this means full acceptance of the terms of the order. Acceptance of the order by us is considered to be done when there is an electronic confirmation (e-mail) sent by us to the customer, without requiring confirmation of receipt by the customer.
The contract comes into force upon confirmation of the order by us.
These terms and conditions of sale are based on the concluded contract.
7.3. Subject of the order.
The subject of the order is the product(s) for which the customer has expressed a desire to purchase by creating an order on the site, confirmed by us. The product/products have the characteristics described on the SITE.
Orders are delivered as soon as possible, depending on the selected courier service, after the confirmation of availability and payment, except in the case of sales by cash on delivery upon receipt. Orders made on Saturdays and Sundays are processed and made on business days. Orders made on public holidays are processed and made on business days.
7.4. When placing an order, the e-shop notifies the User about the order at the e-mail address specified during registration. A representative of the Supplier takes action to contact the User in order to specify the time of delivery of the ordered goods.
7.5. In the event that the ordered goods (specific type) are not available, a representative of the Supplier notifies the User. If the User does not agree to refer the order to another product (similar type), the order may be canceled.
7.6. Orders in the e-shop are accepted 24 hours a day, 7 days a week.
7.7. After processing the order by the Provider′s team, a confirmation of the order is sent. It is executed and delivered to according to the terms of the courier companies.
7.8. Delivery performance. We offer a choice of delivery options to the customer in Bulgaria and the European Union within 1 to 10 days, applying the relevant tariff of the supplier company we work with. The customer chooses the delivery time according to the applicable tariff. In specific situations / need for delivery on the same day, delivery in remote settlements, abroad, etc., please contact us on the phone listed.
7.9. Orders received without correct data of the User or missing ones are canceled if the Provider does not receive the correct data within 48 hours after the receipt of the order. In case of incomplete, incorrect or wrong address and / or phone number when placing the order, it is considered invalid and the Provider does not have an obligation to perform it.
8. Problems with order fulfillment.
We strive to execute all orders with precision, but the execution of your order may be hindered for any of the following reasons:
1. We do our best to have availability and update stocks in a timely manner, but it is possible that one of the ordered products is not available - in this case we will contact you as soon as possible by phone or email.
2. You have selected "Payment by card", but no payment has been made or there is a delay in payment.
3. You have provided incorrect or incomplete delivery data - names, address, telephone, postal code.
In case of discrepancy between the received and ordered products or the occurrence of inaccuracy due to our fault, we will bear the cost of subsequent return and replacement of non-conforming products. If it is impossible to deliver through no fault of our own (you are not at the specified address or do not answer the supplier′s calls), your order will be returned to us until we contact you.
9. Delivery and payment.
1. After the site receives an order from a User, the automated system of the e-shop notifies the User with an e-mail message about the successfully accepted order.
Each order of a product or service through our system is associated with an obligation to pay by your chosen payment method. In the order process, you have the opportunity to see the products you buy and their prices, your names, e-mail, telephone, address, postal code, method of delivery and method of payment. For each order you will receive a confirmation by e-mail. For a change in the status of the order (confirmation, processing, shipment, etc.) you will be notified by e-mail. The status of the current as well as previous orders can be tracked from your personal profile.
2. We process and take measures to protect the personal data of usеrs in accordance with the requirements of the Personal Data Protection Act. Users agree that we have the right to process their personal data in connection with the use of the services of the website. In order to serve you and fulfill your orders, the following data is required:
- Name and surname
- contact phone number
- Address for invoice and delivery
- postal code
Subsequently, you have the opportunity to correct this data from your personal profile.
3. The delivery of ordered goods is not made on Sundays and public holidays.
4. The goods ordered for purchase are delivered with appropriate packaging and transport to the delivery address specified by the User.
5. Delivery is made to an address specified by the User (whether residential or business) or to an office of the used courier company in the respective city. The usеr / customer bears the full risk of damage / loss of the goods upon delivery. Immediately after delivery of the goods to a courier, "VISSONI LEATHER ACCESSORIES" EOOD is relieved of the risk that is transferred to the usеr / customer. "VISSONI LEATHER ACCESSORIES" EOOD is not responsible for any delay in the event that the delay is due to a courier or other supplier.
6. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified period or does not go to the specified office of the respective courier company to receive the goods in time, if he has chosen this option, the Supplier is released from the obligation to perform the requested delivery.
7. The usеr can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period begins to run from the moment of confirmation under the previous sentence.
8. Upon delivery of the goods, the usеr / customer or a third party signs the accompanying documents. A third party is considered anyone who is not the holder of the application, but accepts the goods on delivery and is at the address specified by the customer. In case of refusal to receive the goods, the Customer owes payment for the costs of delivery and return of the goods. In the event that the Customer is not found within the time for delivery at the specified address or access and conditions for delivery of the goods are not provided within this period, "VISSONI LEATHER ACCESSORIES" EOOD is released from its obligation to deliver the goods ordered for purchase.
9. Payment methods.
The usеr can pay the price of the ordered goods by using one of the options listed on the website at his choice. On the Site it is possible to pay by cash on delivery and by bank transfer.
9.1. Cash on delivery: upon receipt of the goods you pay the amount due to the courier
If the User chooses the option of delivery by courier and cash on delivery, he must pay the price of the ordered items together with the courier delivery price upon receipt of the goods.
A Postal Money Order (PMP) is used when paying cash on delivery. The customer pays the final price of the order to the courier. The customer receives a document from the relevant courier company as a licensed postal operator for making postal money transfers within the meaning of the Postal Services Act. The customer must keep the document that replaces a receipt* as proof of the payment made!
10. Return.
1. The usеr has the right to claim under the Consumer Protection Act. When exercising the right of claim, the consumer presents the goods in the form and condition in which they were sent, as well as a receipt and/or, an invoice (if any) issued; protocols, acts or other documents establishing the non-compliance of the goods with the agreed; as well as other documents establishing the claim by reason and amount. In case of non-fulfillment of these requirements, the supplier is not obliged to satisfy the consumer′s claim. Where the goods do not correspond to the distance sales contract, the Seller is obliged to bring them into conformity with the contract. The bringing of the goods into conformity with the contract of sale should be carried out within 1 /one/ month from the date of presentation of the claim by the consumer.
The claim may be submitted to the Supplier at the e-mail address of the Supplier specified on the website, and at the same time the User must return the goods within 14 days from the date of receipt, and this can only be done if the product and packaging are undamaged in commercial form. The price for returning the goods in this case is at the expense of the customer, reflected in the delivery documents by the courier.
2. In case of a claim, the User may choose to replace the specific item for the same without defects, or return the goods against a refund of the amount paid. The User pays extra if the other item (with which the returned goods will be replaced) is more expensive or the User is refunded the difference between the replaced and the new item if the price of the new item is lower than the price paid by the User.
3. The return of goods / item, either in case of cancellation of the order or in case of a claim, can be made in the manner and at the address indicated on the stock receipt with which the User has received the order. In case of replacement of goods / items transport costs are at the expense of the User in both directions.
4. If for any reason the goods are handed over to the User with damaged packaging or for any other valid reason, the replacement or return of the goods is carried out at our expense.
Exceptions: Claims are not accepted for the delivery of goods which, due to their nature, cannot be returned or are subject to rapid deterioration, or there is a risk of deterioration of their quality characteristics.
According to the legal law, upon return of the product, the refund will be made within 30 (thirty) days of the return.
11. Cancellation of an order.
1. In accordance with the Bulgarian legislation (Art. 50 of the CPA), the customer may withdraw from an order within 14 days of receipt, and "VISSONI LEATHER ACCESSORIES" EOOD is obliged to return the amount received. You can return the products purchased from us under the following conditions:
- The products must be in their original packaging;
- No traces of use, impaired appearance or spotting;
- Include the original invoice or order with which you received the products (with your order you will receive an accompanying document - a fiscal receipt when paying on delivery or an invoice of your choice);
- The cost of returning the products is at your expense.
2. Πravoto na otĸaz po t. 1 ne ce prilaga v slednit slychai:
- For the purpose of the ctoĸi, prepared by the Land or Independent of individual activities; Goods with Personalized elements (inscription, embroidery or print) are considered individual orders and are not subject to return or exchange, except in cases where one of the factors necessary for a claim is found: impaired integrity or pollution.
- For the delivery of the stoĸi, ĸoit poradi svoeto estestvo mogat da vloshat acchetvoto si or imat ĸpat′ĸ cpoĸ na godnost;
- za dostavĸa na zapechatani stoĸi, ĸoitō ca pazpechatani sleded dostavĸata im i ne mogat da b′dat vürnati poradi súbrazeniya, svárzani s higienata or zashchita na zdraveto;
- za dostavĸa na stoĸi, ĸoitō sledd ĸato ca bili dostaveni i popadi estektvoto im ca ce smecili s dpygi stoĸi, ot ĸoitto ne mogat da b′dat otdeleni.
3. You can replace the products with others or refund their value if you do not want a replacement. We refund the value of the products, excluding the cost of delivery. All amounts paid upon delivery or on the spot are refunded only by bank transfer to your personal account within 14 days from the date on which you notify us of your cancellation of an order. All amounts paid by debit/credit card are refunded to the same account (card) from which the payment was made.
4. Πotrebitelyat ce zad′ljava da c′xpanyava polychenite ot Dostavchiĸa stoĸi i da ocigypi zapazvaneto na tyaxnoto akachestvo i bezopanost po vremya na cpoĸa po vol. 1.
5. Hezavisimo ot gornite hipotezi, Πotrebitelyat ce zad′lzhava da v′pne stoĸata v tárgovcĸi vid, ĸoýto pozvólyava posledvašatata y prodažba, očven aĸo pazopaĸovaneto na stoĸata vodi do ochevidno napyshavane na tárgovcĸia vid na stoĸata, ĸato no ne kamo pazpyshima ĸytia, xepmetichecĸi opaĸovĸi i dpygi cxodni slychai. In the case of a napyshen tárgovcĸi vid na stoĸata, Dostavchiĸt ima právo po svoya precenĸa da ottązhe da prieme otĸaz ot dogovopa or da nachistal na Πotrebitel pazkhodi za vzstanovyavany na stoĸata v trgov vid.
12. Copying information.
1. All information published on this site is the property of the Provider, including photos and descriptions of items.
2. It is forbidden to copy texts from this site and place them on other websites and online stores without written consent to the Provider.
13. Liability.
1. The Provider shall not be liable to third parties if such a person considers that information published on the e-shop violates someone′s copyright or other intellectual property rights, insofar as photos of products made by the Provider are published on the e-shop site, respectively the photos are made to the order of the Provider.
2. The Provider is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase orders in the event of circumstances beyond its control - cases of force majeure, random events, problems in the global Internet network.
3. Insofar as it does not have the objective possibility and obligation and does not control the websites and resources made available through the electronic links placed in the store and in the usеr profile, the Provider is not responsible for the unlawful nature of the content and materials located on these websites and resources. The Provider is not responsible for damages and lost profits arising from the use, access or unreliability of such materials and content.
4. The Provider does not have the obligation and objective ability to control the way the User uses the store.
5. Dostavchiĸt ne nosi otgovonost za vredi, prichineni ot Πolzvatel′a na triti litsa.
6. Dostavchiĸ ne nosy otgovonost za imystveni or neimyushchestveni vredi, izprozavyaschi ce v propycnati polzi or pret′ppeni vredi, pricheneni na Πolzvatelyat v praceka na izpolzvana or neizpolzvan na store and sluchvane na dogovori za poĸypĸko - prodajba s Dostovchiča.
7. The government was not interested in the event of the store, the store was not a good deal of money.
8. Dostavchiĸ ne nosi otgovonost za vredi ot komentari, mnenie i publishatsii pod prodyĸtyte, novinite i statiite v store.
9. Dostavchiĸt ne noci otgovonost v slychay na preodolyavan na mepĸyta za sigypnost na texnichecĸoto obopydvane i ot tova posledva zagyba na inframatsiya, pazpostanie na intromatsiya, dostäp do infomation, ogranivane na dostäp do infomātsiya and other cxodni posledstvo.
10. Provision of the non-notification of the notification in the case of the Sølüchvane na the Contract for the Contract for the Provision of the Information, the Record or the Commemoration of the Third Person for the Third Person, the Third Party, the Third Person, the Third Person, the Third Party, the Third Person, the Third Party, the Third Party, the Third Party, the Third Party, the Third Party, the Third Party, the Third Party, the Third Party, the Third Party, the Third Person, the Third Party, the Third Person, the Third Party, the Third Person, the Third Person, the Third Person, the Third Party, the Third Party, the Third Person, the Third Person, the Third Person, the Third Person, The T
14. Complaints and dispute resolution
14.1. In case of disputes arising from or in connection with the conclusion and performance of distance sales contracts through the e-shop of "VISSONI LEATHER ACCESSORIES" LTD., the parties will make efforts to resolve them in a spirit of understanding and mutual compromises. In the event that the parties fail to reach an agreement, the dispute between them shall be finally resolved by the competent Bulgarian court. Alternatively, in the event of any disputes with VISSONI LEATHER ACCESSORIES EOOD, the usеr has the right to contact the European Online Dispute Resolution Platform (ODR platform) at https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=BG or the General Conciliation Commission at the Commission for Consumer Protection, based in Sofia, for their resolution. Sofia. Address: gr. Sofia 1000, sq. Slaveykov No 4A, tel. 02/ 9330 517, website www.kzp.bg; e-mail: adr.sofia@kzp.bg.
14.2. For all matters not settled in these General Terms and Conditions, the provisions of Bulgarian substantive and procedural law shall apply. The Provider may change these General Terms and Conditions at any time by publishing the amendments made to the
